Frequently Asked Questions

I don’t have a credit card, will you accept payment by mail?
Yes. If unable to pay by credit card, we will accept payment
By Money order only, simply go through the checkout process and select money order as your payment type and follow the directions.

Once we receive that information we will e-mail you a printable invoice which you will enclose with your payment to us via mail.

Is there tax charged?
We only charge sales tax on orders placed in the state of New Jersey.

Do you offer any discounts to schools?
Yes, 10% discount for flags for schools and churches. Please e-mail us for details to get the discount.

What are the limits on the “Free Shipping”?
Standard shipping is free on all orders placed within the US. And Canada.
International buyers, please e-mail for shipping prices.

Can I have my order shipped to a different address than mine?
Yes.

Do you offer giftwrapping?
Yes. On the View Cart page you can find the options for giftwrapping.

What is the return policy?
Click on our policies button on our homepage to read our complete return policy.

How are the flags shipped?
All flags are shipped through the USPS, from Blackwood, NJ. Flags will be shipped any of the following ways as decided by flagsplus.com by how many flags are ordered and destination: First Class (usually always used if only 1 flag is purchased), parcel post, or priority mail.

Is Overnight or 2nd Day mail available if I need the flag immediately?
Overnight or 2nd Day mail is only available on flags that we have in stock and are available for immediate shipping. Items mailed this way do not qualify for the free shipping. You must e-mail or call to find out if the flag/flags you wish to purchase are available for this quick of delivery and for the shipping fees as well.

When will my order be shipped?
If you purchase a flag or flags labeled “In Stock” your order will be processed as soon as we receive payment confirmation, and will be shipped usually within 1-2 days.
If you purchase a flag or flags labeled “Back Ordered” your order will be shipped to you within 10-14 business days following payment confirmation to us.
If your order contains both flags labeled “ships immediately” and “ships 7-10 days”, you will be given the opportunity during checkout to tell us whether you want your order shipped together or shipped in two parts.

Will I receive a confirmation once I place my order?
Once you place your order, you will receive an order confirmation via e-mail from either flagsplus.com or paypal depending on what payment method you used. If you paid by Visa, Mastercard, American Express, you will receive an order confirmation from flagsplus. The order confirmation you receive from one of our two servicers contains your order number which can be used in the event that you need to contact us with any questions regarding your order.